Refund and Rebate policy
GENERAL RETURN POLICY:
Studio Cycle Group Inc. will accept returned items within 30 days of the purchase date if accompanied by a valid receipt and the original tags, documentation and packaging.
Customers may request an exchange of merchandise for another available item or request a refund.
A 10% re-stocking fee will apply to all items returned for a refund.
There are no fees for exchanges if the requested exchange item is in stock. Should a suitable exchange not be available, a refund will be issued and the 10% re-stocking fee on the original returned item will apply.
There are NO RETURNS on final sale items, helmets, used parts, or electrical components.
RETURN / EXCHANGE PROCESS:
Customers who wish to return or exchange merchandise must send an email to firstname.lastname@example.org requesting a Return Merchant Authorization Number (RMA #). The email must include the following:
- Customer Name
- Original Order Number
- Complete description or Item number for return/exchange (and item requested in exchange if applicable)
- Reason for return/exchange
A representative of Studio Cycle Group will then send an email reply with an RMA # and shipping instructions for the return goods. RMA #s will not be issued to customers over the phone.
The customer is responsible for re-packaging the goods to prevent any shipping damage.
Returns due to an error made on the part of Studio Cycle Group while processing the original order will be sent back with a pre-paid shipping label at our expense. All other returns or exchanges are to be sent pre-paid by the customer using the carrier of their choice (we recommend Canada Post).
Items picked up in store by the customer may be returned in person once an RMA# has been issued.
All returns or exchanges must be sent to:
Studio Cycle Group Inc.
ATTN: Returns/Exchanges Dept.
2923 Dundas Street West
Toronto, ON M6P 1Z1
Once a return item has been received by Studio Cycle Group, a refund or exchange will be processed within 3 business days and a confirmation of refund /exchange will be emailed to the customer.
Customers may contact us by email with any questions at email@example.com or by phone during our regular business hours at 416-766-5300.